Shipping & Returns

1. If you wish to cancel your order:

1. you can notify us by email to . before we have dispatched the goods to you;
or

2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 (See Conditions of Use).

2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 4.3 (See Conditions of Use) will not apply in the following circumstances: -

1. in the event that the product has been used.
2. to any products that we have made or customised specifically for you

The provisions of this clause 4 do not affect your statutory rights.
5. Our shipping times are dependant on our couriers and therefore we cannot accept any responsibilty for late delivery of items. Our targets are as follows (based on orders placed before 11:00am GMT):-

1. UK Domestic Standard delivery ¦ 2 - 3 working days
2. UK Domestic Express delivery ¦ next working day
3. Overseas Standard delivery ¦ 5 - 7 days
4. Overseas Express delivery ¦ 1 - 5 days

The above shipping times are for guidance only.